Today Avenue announces the launch of Advanced Issue Details: a new look into the activity (past or current) of a Signal. Advanced Issue Details gives customers the ability to see the signal information, assignment, active status, and related conversation (and emoji-replies) of an alert, pulled from Slack. From the Issue Details page, customers can:

Solving an incident is rarely straightforward. A single issue can get sent around to multiple stakeholders, go through many stages until it's fully resolved, and need lots of additional pieces of information. As a member of a larger team, it can be hard to keep track of all of this, especially if you're dealing with multiple issues at once.

Now, this history is compiled in a single page on the Avenue app. This allows users to easily familiarize themselves with the state of the incident without having to dig around on Slack/Email/etc. Once users are caught up, they can action upon the item from this page directly without having to go back to the secondary app where they initially received a notification.

Advanced Issue Details is now available to all Avenue users. To access it:

A new page that compiles information about an issue in a single place and allows users to action upon that issue directly from Avenue.

Avenue users that work within the context of larger teams and may be dealing with incidents that get passed around to multiple stakeholders.

What kinds of comments are included in the comment section of the page?

Right now, only replies and reactions to an alert/report sent via Slack are added to the comments section. However, Email and WhatsApp replies may be added at a later date.

existing signal runs get an Advanced Issue Details view?

Yes, but they may not have a full history of all of the comments that have been sent.

Do I need to do anything special to start recording comments?

Yes! For comments to record correctly, please re-install the Slack app in the settings section of Avenue. 

Avenue Launches Advanced Issue Details: All Context and Action in One Place

Operations teams are the business builders behind the largest and most complex companies in the world. They are a critical function that brings success, efficiency, and reliability to the organization. For example, at Uber our Operations teams were responsible for marketplace health, supply imbalance, surge multiples, sign-up funnels, vehicle inspections, restaurant uptime, NPS, churn and anything and everything else in between. 

Ops are savvy generalists and natural problem solvers. A large part of the role involves identifying and solving for when things go wrong (as they inevitably do). Yet up until now, their jobs have largely been manual and reactive. Even the best Operations teams will describe their role as “firefighting,” where they’re always reacting to something new and focusing on just the biggest fire in front of them, without the ability to prioritize or think ahead.

While other functions like IT and engineering each have robust tools for monitoring and incident response, the same has not existed for operations. Most teams rely on hacked together solutions, like constantly refreshing dashboards or noisy Slack bots combined with an emoji-response system, which has much room for error and no clear way to ensure accountability, traceability or reliability.

This is where we come in. Avenue is the world's first operations observability platform. Avenue aims to bring the same monitoring and incident response engineers have become so accustomed to, to operations teams everywhere. The platform empowers operations teams to achieve more, by giving them back time, removing bottlenecks, and allowing for a renewed focus on solving rather than searching. With Avenue, teams will be empowered to:

$4M in seed funding to bring observability tools to operations teams

Avenue first came out of the Y Combinator W21 cohort. As we continue to reach new businesses and expand our product offering, we’ve raised $4M in seed funding led by Accel along with Elad Gil, Lachy Groom, AirAngels, Flexport Inc., and a group of world-class operators from Uber, Coinbase, Thumbtack, Binance, Flexport, Airbnb, and more. While we’re currently working with 50+ organizations as a part of our beta, with the new funding we’re excited to announce general availability of our product that has already powered 200,000 notifications to teams.

, and I have been building businesses together for more than a decade. We've known each other since middle school, and have always been on the lookout for opportunities to build and innovate. Together we even created one of the first iPad apps and received hundreds of thousands of downloads from the App Store. Jeff later went on to work on the technology behind Amazon Alexa’s entity resolution (as part of their artificial intelligence team), while I joined Uber as a Product Manager and saw firsthand the issues that our operations teams dealt with on a daily basis. We had built some internal tools that provided, but it became clear that Operations was a growing business-builder that requires the same sophisticated tooling tech teams have used to scale.

Operations will sit at the center of the next generation of startups that address many of the world’s biggest problems. At Avenue we’re building the platform that will power their success, and are just at the beginning of this ambitious journey.

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